Effective Date: 1 September 2026
Last Updated: 1 September 2026

Welcome to Primevetus.

These Terms & Conditions govern your access to and use of primevetus.com, and your purchase of products offered through the website.

Primevetus is operated in India by Ignis India Enterprises.

By accessing, browsing, creating an account on, or purchasing products through Primevetus, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Refund & Returns Policy.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

1. About Primevetus

Primevetus is an online retail brand offering apparel and related products to customers in India.

All products displayed on the website are offered subject to availability.

Primevetus reserves the right to update its product range, collections, pricing, descriptions, specifications and availability from time to time.

2. Eligibility and Use of the Website

By using this website, you represent that:

the information you provide to us is accurate and complete;
you will use the website only for lawful purposes;
you will not misuse, interfere with, or attempt to compromise the security or operation of the website;
you will not use the website for fraudulent, unlawful or unauthorised activities; and
where you create an account, you will take reasonable care to keep your login credentials confidential.

If you are purchasing on behalf of another person, you confirm that you are authorised to provide the information necessary to complete the order.

3. Customer Accounts

Certain features of Primevetus may require you to create or maintain a customer account.

You are responsible for providing accurate information and keeping your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except where such activity results from circumstances beyond your reasonable control.

Primevetus may suspend or restrict an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may contact us if you believe your account has been accessed without authorisation.

4. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colours, sizes and other information displayed on the website are accurate and useful.

However, minor variations may occur due to:

screen and device settings;
lighting and photography;
manufacturing or finishing variations; and
differences between actual products and digital representations.

Such reasonable variations do not necessarily constitute a defect or misrepresentation.

Product availability may change without notice.

Primevetus may limit quantities or decline an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock discrepancies, or other legitimate operational reasons.

5. Pricing

All prices displayed on Primevetus are in Indian Rupees (₹) unless expressly stated otherwise.

Product prices displayed on the website are inclusive of applicable taxes where indicated.

Any applicable shipping charges, if not included in the displayed product price, will be shown before you complete your purchase.

Primevetus reserves the right to change prices at any time. Any price change will not affect an order that has already been successfully accepted and confirmed by Primevetus, except where an obvious pricing or technical error has occurred.

6. Offers, Discounts and Promotional Codes

Primevetus may occasionally offer promotional codes, discounts, limited-period offers or other promotional benefits.

Unless expressly stated otherwise:

promotional offers cannot be exchanged for cash;
offers may be subject to product, order-value, customer or time restrictions;
only one promotional code may be applied to an order;
promotional offers may not be combined with other offers; and
Primevetus may withdraw or modify an offer where reasonably necessary, subject to applicable law.

Specific terms displayed with an individual promotion will apply to that promotion.

7. Placing an Order

When you place an order, you are making an offer to purchase the selected products at the displayed price and on these Terms & Conditions.

After you submit an order, you may receive an order acknowledgement by email or other available communication channel.

An order is considered accepted when Primevetus confirms the order for fulfilment.

Primevetus may decline or cancel an order in limited circumstances, including:

the product becoming unavailable;
an obvious pricing or product-information error;
suspected fraudulent or unauthorised activity;
technical or payment-processing errors;
inability to deliver to the provided address; or
circumstances beyond our reasonable control.

If we cancel an order after payment has been successfully received, the applicable amount will be refunded in accordance with our Refund & Returns Policy and the payment method or payment provider’s applicable procedures.

8. Payment

Primevetus currently accepts prepaid online payments through the payment methods made available at checkout.

Available payment methods may include UPI, cards, net banking, wallets or other payment methods supported by our authorised payment service provider.

Payments are processed through secure third-party payment infrastructure.

Primevetus does not request your UPI PIN, card PIN, internet-banking password, OTP or other confidential authentication credentials through email, telephone or social-media communication.

You should complete payment only through the payment interface provided during checkout.

An order may not be considered successfully paid until payment confirmation is received by Primevetus or its authorised payment service provider.

9. Payment Failures and Duplicate Transactions

If a payment appears to have failed but an amount has nevertheless been debited from your bank account or payment instrument, please contact us with the relevant transaction details.

We will work with the applicable payment service provider to verify the transaction.

Where a duplicate or otherwise erroneous payment is confirmed, the applicable amount will be handled in accordance with our refund procedures and the payment provider’s settlement process.

10. Shipping and Delivery

Primevetus currently accepts orders for delivery within India.

Orders are dispatched through courier and logistics partners selected by Primevetus.

Delivery timelines displayed on the website are estimates and may vary due to factors including:

courier delays;
weather or natural events;
public holidays;
transportation disruptions;
incorrect or incomplete address information;
remote or difficult-to-service locations; and
circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

Further information is provided in our Shipping & Delivery Policy.

11. Delivery Issues

If an order is delayed, marked delivered but not received, damaged in transit, or otherwise affected by a delivery issue, please contact our Customer Care team at care@primevetus.com as soon as reasonably possible.

We may request information necessary to investigate the matter with the relevant logistics provider.

Where necessary, Primevetus may coordinate with the applicable delivery or logistics provider to investigate and address the issue in accordance with our applicable policies.

12. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to the terms and conditions set out in our Refund & Returns Policy.

Customers should review that policy before placing an order.

Where a return or exchange is permitted, the product must generally satisfy the applicable condition, eligibility and time requirements specified in the Refund & Returns Policy.

Refunds, where approved, will normally be processed through the applicable payment or refund mechanism.

13. Product Availability

We aim to maintain accurate stock information on the website.

However, inventory information may occasionally be affected by technical or operational discrepancies.

If a product becomes unavailable after an order has been placed, Primevetus may contact you regarding the available options.

Where an unavailable order has already been paid for and cannot be fulfilled, the applicable amount will be refunded.

14. Product Care and Use

Customers are responsible for following the care instructions provided with products or on the relevant product page.

Primevetus is not responsible for damage caused by improper washing, drying, ironing, storage, alteration, misuse or failure to follow applicable care instructions.

15. Intellectual Property

Unless otherwise stated, all content appearing on the Primevetus website, including:

brand names;
logos;
trademarks;
product names;
photographs;
product imagery;
graphics;
designs;
written content;
layouts;
illustrations;
videos;
icons;
website design; and
other original materials

is owned by or licensed to Primevetus and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, commercially exploit, or create derivative works from Primevetus content without prior written permission, except where permitted by applicable law.

16. User Reviews, Feedback and Submissions

If Primevetus provides functionality allowing customers to submit reviews, photographs, feedback or other content, you are responsible for ensuring that your submission:

is genuine and based on your experience;
does not contain unlawful, defamatory, abusive or obscene material;
does not infringe another person’s intellectual-property, privacy or other rights;
does not contain malicious software or harmful material; and
does not falsely represent another person or organisation.

By submitting content to Primevetus, you grant us permission to use, reproduce and display that content for purposes connected with operating, promoting and improving our business, subject to applicable law.

Primevetus may moderate or remove content that violates these Terms or applicable law.

We do not guarantee that every submitted review or piece of feedback will be published.

We will not knowingly create or purchase fake customer reviews or manipulate genuine customer reviews to mislead consumers.

17. Website Availability

We aim to keep Primevetus available and functioning reliably, but we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of:

maintenance;
updates;
technical failures;
hosting or network problems;
security incidents;
third-party service interruptions; or
circumstances beyond our reasonable control.

We may modify, suspend or temporarily discontinue parts of the website where reasonably necessary.

18. Prohibited Activities

You must not use Primevetus to:

engage in fraudulent or unlawful activity;
impersonate another person or entity;
interfere with website security or functionality;
attempt to gain unauthorised access to systems or accounts;
introduce malicious code, viruses or harmful software;
scrape or systematically extract website content for unauthorised commercial use;
use automated systems in a manner that adversely affects website operation;
infringe intellectual-property rights; or
otherwise misuse the website or services.

Primevetus may take appropriate action where misuse is identified.

19. Third-Party Services

Primevetus may use third-party services to support website operations, payment processing, analytics, communications, logistics, hosting, security and other business functions.

Third-party services may be subject to their own terms and policies.

Where you interact directly with a third-party service, the terms and privacy practices of that third party may also apply.

20. Privacy

Your use of Primevetus is also governed by our Privacy Policy, which explains how we collect, use, retain and share personal information.

Please review the Privacy Policy before using the website or placing an order.

21. Limitation of Liability

To the extent permitted by applicable law, Primevetus will not be responsible for losses arising from circumstances beyond our reasonable control, including failures or delays caused by third-party service providers, courier disruptions, payment-network failures, internet or telecommunications failures, natural events, or other force-majeure circumstances.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law.

Primevetus does not exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.

22. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, fraudulent activity, violation of these Terms, or infringement of third-party rights caused by your actions.

Nothing in this clause limits rights or remedies available to consumers under applicable law.

23. Force Majeure

Primevetus will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, epidemic or pandemic events, governmental actions, public disturbances, transportation disruption, internet or telecommunications failures, payment-network disruption, labour disruptions, or other comparable events.

We will make reasonable efforts to resume affected services as soon as practicable.

24. Changes to These Terms

Primevetus may update these Terms & Conditions from time to time to reflect changes in our products, services, website, business operations, technology or applicable legal requirements.

The latest version will be published on this page with an updated Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

25. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or remedies available under applicable Indian consumer-protection laws.

26. Dispute Resolution

If you have a concern regarding an order, product, payment, delivery or service, we encourage you to contact Primevetus first so that we can attempt to resolve the matter.

For customer support and complaints:

Email: care@primevetus.com

We will make reasonable efforts to investigate and address customer concerns in accordance with our applicable policies and Indian law.

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable law.

27. Contact Information

Primevetus
Operated by Ignis India Enterprises

Principal/Business Address:
[IGNIS INDIA ENTERPRISES, S1/2, AKASHDEEP PLAZA, TIN PLATE ROAD, GOLMURI, JAMSHEDPUR, EAST SINGHBHUM, JHARKHAND, PIN CODE – 831003]

Customer Care: care@primevetus.com
General Enquiries: hello@primevetus.com
Order Support: orders@primevetus.com

For order-related communication, you may also receive automated messages from orders@primevetus.com or no-reply@primevetus.com.